Customer success engineers

About Alan AI

Alan AI is pioneering a new category in enterprise software: Application-Level AI. We are reimagining how enterprise applications are built and evolved—by embedding an intelligent layer powered by our proprietary Three-Layer AI (3LAI) architecture. Unlike traditional AI tools that automate isolated functions, Alan AI infuses intelligence across the entire application stack—presentation layer (GUI), business logic, and data management—enabling rapid deployment, autonomous feature generation, and significantly enhanced user experiences.

Our Product – The Intelligent App Platform
The Intelligent App Platform empowers organizations to seamlessly integrate AI-driven interfaces into their existing applications in just days. By constructing an Ideal Synthetic Environment from your app’s APIs, GUIs, and documentation, Alan AI provides a safe, contextual, and algorithmically verifiable space for AI reasoning and code generation.

At runtime, the platform functions as a self-coding system—automatically generating complete features, including UI and business logic, in direct response to user needs. This enables enterprise software to evolve on demand, adapting continuously with high precision, speed, and control.

Whether modernizing legacy systems or enhancing cloud infrastructure, Alan AI deployment transforms software development—reducing development cycles from months to minutes.

Headquartered in the Bay Area, with teams in the EU and India, Alan AI is leading the future of intelligent, self-building applications.

We are looking for a software engineer focused on building long term customer value. In order to realize this opportunity, we are looking for a software engineer focused on building long term customer value. Your primary responsibility will be to ensure that customers are successful during and post-implementation of Alan. This is a rare opportunity to join a startup alongside a select group of entrepreneurs and engineers to create the future with Actionable AI.

• Be the primary technical point of contact for customers
• Ensure that customers successfully implement the solution with the optimal voice user experience
• Build relationships with customers and executive sponsors to drive product adoption and ensure they are using the solution to achieve full business value
• Monitor and identify adoption and utilization trends, provide recommendations based customer’s unique situation and needs
• Conduct periodic customer health-checks. Prepare and educate customers on new features and releases. Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal
• Act as the ‘voice’ of the customer and collect feedback to drive continuous improvement across all areas including product

• Computer Science Degree with strong coding skills
• 4+ years of software development
• Knowledge of JavaScript, MySQL, Android Development, iOS Development, Web Development, Cloud Computing
• Previous experience within a customer success role at a SaaS organization
• Strong knowledge of cloud architecture as well as on-premise IT landscape
• Extensive experience in consulting and implementation of IT systems preferably cloud services and platforms
• Knowledge of enterprise technologies and application platforms
• Experience of application programming and system support experience is preferred
• Excellent communication skills, including issue tracking, triaging and crisis management
• Experience in Process Improvement, Decision Making, Managing Processes, Planning, Analyzing Information, Developing Standards, Help Desk, Service Excellence